Policy aka 'Terms & Conditions'

A light walk with sniffs and smells is all that is required before a groom. Please do not over-exercise your dog, as they will then have to stand and stay still for me to complete the groom.
Please ensure you toilet your dog before the groom; this is so your dog is comfortable and relaxed.
Please allow 3 hours per groom. If I need to extend this time due to behavioural issues or matting/behaviour, additional fees may apply.
If you are unhappy with the groom, I request that you contact me within 24 hours, so that I can rectify the groom to your preference. Failure to do so means I cannot do anything, as this would then be harder to do without rewashing and styling.
I reserve the right to refuse service to any pet or person for any reason.
If your dog is aggressive and needs additional time, a fee will apply, and we may have to cancel the groom for safety. A payment for the Full Groom will apply.
Out of Schedule or Matted Dogs – if your dog is matted due to the length of time in between appointments. Then a separate form will be required to complete, and an additional fee for matting (*time required) will apply. *Severely Matted dogs incur an additional $30-$50 on top of the full grooming price
Dogs are accepted for grooming if they are fit and healthy.
Grooming an elderly dog will be at the owner’s risk, with time needed for care and attention; this may result in a higher fee, so I can take the time needed. I may ask the owner to help and be present at all times.
Grooming may expose pre-existing health/skin /ear conditions for which ‘She Grooms’ cannot be liable.
If a grooming accident happens during the dog groom, I will administer first aid. Depending on the incident and vet attention, I will complete an application for reimbursement of vet fees, which will be taken via my business insurance process under ‘She Grooms’, my insurer is MGA.
In the event of an emergency, in your absence, you authorise ’She Grooms’ to contact the nearest vet to treat the pet as necessary at your expense.
I generally do not perform ‘ear plucking ‘ or anal gland expression (this is a job for a vet clinic). However, with your permission, I am happy to help if I feel it is ok to do so.
Lateness: We understand that traffic may delay you. Please make a courtesy text/call.
Cancellation and rescheduling of an appointment requires 48 hrs’ notice to waive 100% of the appointment fee (time scheduled)
Contact via Text message during work hours Mon-Fri only, 9-6 pm (She Grooms Phone is not available outside the working week, including Easter and Xmas)
Price may vary based on the groom and dogs’ needs on the day; this will all be discussed on greeting.
Payment: A card machine is available, which accepts all cards with no transaction fee as of 1st Oct 26.
A full service fee will be charged if cancellation is less than 48 hrs & for ‘no shows’ for any reason
I reserve the right to reschedule or cancel a groom if I feel it is necessary.
Please be courteous and arrive on time to collect your dog. Fees may apply for lateness after 60 minutes.
If you are a casual visitor and your dog is matted, or needs more time due to behaviour/ wriggliness or because you have not had your dog with a groomer for a while (I will assess your dog’s coat condition and behaviour), then I will assess and quote and contact you accordingly.
Saturday appointments are limited and only available at my discretion; a 20% surcharge fee applies to the final grooming total, which will be discussed at the beginning of the appointment.