Terms & Conditions

She Grooms Melbourne - Brunswick dog grooming
  • A light walk with sniffs and smells is all that is required before a groom. Please do not over-exercise your dog, as they have to then stand and stay still for me to complete the groom.
  • Please ensure to toilet your dog before the groom, this is so your dog is comfortable and relaxed.
  • Please allow 2-3 hours per groom. If I need to extend this time due to behavioural issues or matting/behaviour, the additional fees may apply.
  • If you are unhappy with the groom, I request that you contact me within 24 hours, so that I can rectify the groom to your preference. Failure to do so means I cannot do anything, as this would then be harder to do without rewashing and styling.
  • I reserve the right to refuse service to any pet or person for any reason.
  • If your dog is aggressive and needs additional time, a fee will apply, and we may have to cancel the groom for safety. A payment for the Full Groom will apply.
  • Out of Schedule or Matted Dogs – if your dog is matted due to the length of time in-between appointments. Then a separate form will be required to complete, and an additional fee for matting (*time required) will apply. *Severely Matted dogs incur an additional $30-$50 on top of the full grooming price
  • Dogs are accepted for grooming if they are fit and healthy.
  • Grooming an elderly dog will be at the owner’s risk, with time needed for care and attention; this may result in a higher fee, so I can take the time needed. I may ask the owner to help and be present at all times.
  • Grooming may expose pre-existing health/skin /ear conditions for which ‘She Grooms’ cannot be liable.
  • If a grooming accident happens during the dog groom, I will administer first aid. Depending on the incident with vet attention, I will complete an application for reimbursed vet fees and will be taken via my business insurance process under ‘She Grooms’, my insurer is MGA.
  • In the event of an emergency, in your absence, you authorise ’She Grooms’ to contact the nearest vet to treat the pet as necessary at your expense.
  • We do not perform ‘Ear plucking’, Anal gland expression (this is a job for a vet clinic).
  • Lateness: We understand that traffic may delay you. Please make a courtesy text/call.
  • Cancellation and rescheduling of an appointment requires  24 hrs’ notice to waive 100% of the appointment fee (time scheduled)
  • Payment: A card machine is available, which accepts all cards with a transaction fee of approximately 1.6%. Unfortunately, no Bank Transfer or Pay ID is available at present for appointments. Cash is accepted.
  • A full service fee will be charged if less than 24 hrs & for ‘no shows’ or cancellations.
  • We reserve the right to reschedule or cancel a groom if I feel necessary.
  • Please be courteous and arrive on time to collect your dog. Fees may apply for lateness after 60 minutes.
  • If you are a casual visitor and your dog is matted, or needs more time do to behaviour/ wriggliness or because you have not had your dog with a groomer for a while (I go off coat condition and behaviour), then I will assess and quote and contact you accordingly.